IBM and H&R Block are collaborating on adding one more skill to Watson… IBM (IBM) announced in February 2017 that H&R Block was deploying Watson with the aim of eliminating human errors in tax filing:
Watson will be assisting H&R Block’s 70,000 tax professionals this filing season at 10,000 branch offices across the country, where 11 million people file taxes.
For H&R Block, the adoption of Watson is an attempt to fend off competition from do-it-yourself tax preparation services such as TurboTax.
For IBM, this is another step to grow its Strategic Imperatives segment, which includes operations such as analytics, security, and cloud computing.
BLACK BOX PARADOX 