On November 14, 2017, a terrible event (by Japanese standards) took place on a railroad: a train left Minami-Nagareyama station 20 seconds ahead of schedule! When the company noticed, it began to panic and issued an apology to the offended customers:
“We deeply apologize for the severe inconvenience imposed upon our customers,” the Metropolitan Intercity Railway Company said.
I am sure most passengers didn’t even notice a problem existed. And this wouldn’t be an issue in 99.9% places around the world.
A few years ago, my wife and daughter were traveling around South Europe… At one point, they boarded an inter-city bus. While some passengers were still waiting outside preparing to board it, the bus suddenly took off and left the station 10 mins (!) ahead of its schedule and mostly empty. I am pretty sure that the bus company didn’t apologize for that to its passengers. In fact, there is a chance that that bus drives got a raise for “taking initiative” or something as such.
Different places, different cultures.